What demands are driving your IT? Virtualization and cloud based services by Critical Consulting are the solutions to these demands.

IT Virtualization Demands

What demands are driving your IT? Virtualization technologies and cloud based services by Critical Consulting are the solutions to these demands. Contact us for a no cost review of your current IT setup, we will enhance your productivity and lower your total costs of IT.


Outlook 2013 Now Available

Outlook 2013 Unlocks Mobility and Usability in Exchange 2013outlook2013

At the end of 2012, we announced the release of Microsoft Outlook 2013—the newest version of the world’s most popular business email client. We wanted to provide you with more details about how this software helps, especially in terms of mobility and usability.

Outlook 2013’s new features significantly enhance the user’s experience. The software is available as an optional feature with hosted Exchange 2013. Current customers with Outlook purchased through Critical Consulting can choose to upgrade to Outlook 2013 for free.

Outlook 2013 brings together the mobile device, app store, and social worlds while enabling users to be more productive. Its new user-focused features include:

  • ·Responsive design optimized for tablets and small screens. Outlook 2013 adapts itself based on the device being used. Touch mode is available for tablets and touchscreen laptops.

  • ·Quick response. Simplified experience of responding to email by in-line composing without having to open a new window, and the enhanced inbox view makes the names stand out in the message list.

  • ·People Hub for integrating social contacts. Includes contacts in users’ Outlook profiles and can include contacts from social networks. In addition to standard contact information, users can view a contact’s social network updates.

  • ·Apps for Outlook. Cloud-enabled application integrates rich, scenario-focused content and services together with Outlook 2013. Apps for Outlook are available from a specially created marketplace. (Available only with Exchange 2013.)

  • ·Better performance. Outlook 2013 performance is considerably faster than previous versions.

To learn how you can get Outlook 2013 as part of the Critical Cloud hosted Exchange service, contact Critical Consulting at 407-925-7393

Voice Cloud Hosted PBX – Free Cisco Phone!

Voice Cloud Hosted PBX: Get a Free Cisco Desk Phone for Every New User

This unbeatable
offer has been
extended through
March 31st.

Voice Cloud Hosted PBX offers a VoIP solution that perfectly complements your existing IT services.

With Voice Cloud Hosted PBX, you can deliver enterprise-grade calling features while cutting costs and preserving capital. And now you can save even more—because we’ve extended our offer of a free pre-configured Cisco SPA 303G IP desk phone for each new Hosted PBX user!


This promo is worth $125 per user. The details are simple:

  • Offer available for new accounts or new users from existing accounts. Now extended through March 31, 2013

  • Requires a 12-month contract

  • Phones are pre-configured for each end-user – just plug them in and they’re ready to go


Voice Cloud Hosted PBX: the perfect system for Small and Medium sized Businesses

Voice Cloud Hosted PBX lets you have the same enterprise-grade calling features found in Fortune 500 companies.

Contact us Today to get started!

Exchange 2013 Boarding Pass









Your ticket to onboard Hosted Exchange 2013 has arrived.

Take your business systems to new altitudes with Exchange, Lync and SharePoint 2013.

The opportunities for your business

The business world has grown astonishingly mobile since Exchange 2003 and 2007 came out. Any business still running on-premise Exchange 2003/2007 lags far behind.

This is your opportunity. Hosted Exchange 2013 lets you make your business far more mobile— harness the superior reliability and lower costs of the cloud.

The benefits for your business

Here’s how Exchange, Lync and SharePoint 2013 help your customers collaborate more effectively on any device, in any location:

Meet your mobile productivity demands

Email, calendar, contacts: Exchange 2013
Enhance your core productivity tools

Chat: Lync 2013
Extend secure, business-grade, real-time chat

Content Management: SharePoint 2013
Enable on-the-go content access

Plus: Better reliability
The cloud improves reliability far beyond on-premise servers


Exchange, Lync and SharePoint 2013 are now available for new customer accounts.

Encrypted Email Solutions – Exchange 2013

Tech Bytes


Consider this: What would be the cost to your business if an email with sensitive client information—such as credit card numbers or health records—got into the wrong hands?

In 2010, more than 107 trillion emails (Pingdom) were sent – and this number is drastically increasing year over year. Email has become such second nature that we don’t think twice before sending our most personal information through this easy communication channel.

Most good email providers go to great lengths to protect your email in datacenters, and many companies have put good security practices into place to protect email access. But, as email travels across the Internet, it is vulnerable to data breaches, data leaks, and hackers. Rogue employees also pose risks for distributing information inappropriately.

Businesses can face litigation, fines, and loss of reputation if any personal information about their customers is exposed via email or other means. For instance, the Federal government’s HIPAA act mandates that healthcare providers secure email communication with encryption technology. Financial services firms also face regulation under the Sarbanes-Oxley act. Several states, including California and Massachusetts, have passed their own legislation requiring email encryption.

Yet, even now, many businesses have no email encryption technology in place. One data breach can jeopardize the trusted relationship you have with your customers. Unfortunately, many businesses are unaware that the problem can be solved with simple controls over the communications coming and going from their company – anything from bad language to confidential information.

Potential Cost of Unsecured Data Email Breach

The average cost of a data breach incident for U.S. organizations in 2011 was $5.5 million and $194 per record. No matter the size of your business, your company may be held financially responsible in the event of a data loss. Many companies look to do the bare minimum to protect themselves, but this leaves the business and all of its data vulnerable. Encryption adds an additional layer of protection on top of your regular email security that any business dealing with personal and confidential information needs to have. By encrypting your email, it makes the information virtually unreadable as it travels across the Internet, thus protecting private information about you and your customers.

Savings are not just accrued in avoiding penalties and fines. A study from Thomson Reuters found that 71 percent of global compliance professionals foresaw that an increase in time and resources would be required to work with regulators and exchanges to ensure they would be ready and prepared to meet rising compliance requirements. Up-front investment in encryption will assure safety and can save small businesses from having to put personnel resources toward fixing the problem once it occurs.

Private Information Overload

It’s important to note that emails do not often end at the original destination. If you forward information about an employee’s medical condition to your HR manager, he or she may need to forward that on to your corporate lawyer and your health insurance provider. Now information that was originally traded internally has moved outside your network and can continue to move without your knowledge. Yet, your company is still responsible for controlling the dissemination of that information.

Not only can email encryption protect against poaching of confidential information, but IT managers can also set in place rules to automatically flag and review all outbound emails before they leave the internal network. This prevents sensitive information or even email with profanity from leaving your company.

Questions and Actions

Now that you have the background, you still might be asking yourself, how do I know if my business really needs encryption? A good rule of thumb is to consider an encryption solution if you answer yes to one or both of these questions:

  • Do you share confidential information about your business or customers over email – such as account numbers, dates of birth, or highly sensitive internal strategy documents?
  • Do you operate in a regulated industry or geography? Here are some examples of current legislation in place:
  • Health Insurance Portability and Accountability Act (HIPAA)
  • California Security Breach Notification Act (SB 1386)
  • Massachusetts Encryption Law (201 CMR17.00)
  • Sarbanes-Oxley Act (SOX)
  • Gramm-Leach-Bliley Act (GLBA)

If you answered yes to either of these questions, it is time to start the encryption discussion with your email provider. By taking this step now, you could be saving a lot of time and money later.

There’s a lot at stake for businesses that are not compliant with federal and industry regulations regarding email encryption, including litigation, fines, and loss of reputation in the event of a data breach. While many states and industries have passed laws holding businesses financially responsible in the case of a leak, email encryption still remains an afterthought. Businesses need control of the communications that are coming and going from their company, from foul language to confidential material. SMBs should consider the potential costs they could face and the security their email services have to offer. Talk to your email provider about its email encryption today.

Exchange Lync Sharepoint 2013

Exchange, Lync, SharePoint 2013 from Critical Consulting LLC

Exchange 2013, Lync 2013, and SharePoint 2013 – the best choice for business-grade communications and collaboration. Optimized for mobility. Delivered from our worry-free cloud – CONTACT US NOW FOR IMMEDIATE SETUP.

Exchange 2013, Lync 2013, and SharePoint 2013 help your employees connect to critical information and to each other.

New Features

Exchange 2013
The latest version of the world’s most popular business email and collaboration platform

Redesigned OWA improves user experience for mobile employees

  • Fresh, clean, modern design (Windows 8)
  • Automatically adjusts for device type
  • Inline composition

New features boost employee productivity

  • Email: Apps show content directly in email
  • Contacts: Unified contacts and fast search technology
  • Calendar: Month/Agenda view in OWA
  • Offline Access for OWA

Lync 2013
New version of secure, business-grade, real-time chat

Improvements on desktop and web app for mobile users

  • New hover bar and tabbed conversations
  • Lync Web App: join a meeting from anywhere
  • Video preview

SharePoint 2013
Latest version of the business-grade document-sharing service

Easier for users and admins

  • Windows 8 look and feel
  • SharePoint App Store
  • Simplified site permissions for admins
Is Exchange 2013 right for your business?
  • Do you have mobile employees or employees who work in different offices? (New OWA, Lync, SharePoint)
  • Is having a reliable Exchange service important to you?
  • Is it important for you to be able to reach technical and customer support around the clock?
  • Are you looking for a smooth migration to the cloud?
  • Is it important for you to be able to manage the settings of Exchange and your other cloud services?
  • Is having access to the latest technology and newest features important to your business?
What Outlook clients are supported with Exchange 2013?
Outlook 2007, Outlook 2010, Outlook 2011 for Mac and Entourage 2008 (web services)
When will we offer Outlook 2013?
As soon as Microsoft releases the individual built of Outlook 2013, we will make it available to our customers. We expect this to happen shortly.
When will BlackBerry be offered?
As soon as RIM releases their update for Exchange 2013. In the meantime, BlackBerry users can use OWA via the mobile browser.
I’ve read about some other features included in Exchange 2013 like compliance, data loss protection, and anti-malware. Why isn’t Critical Consulting offering those?
Critical Consulting has long offered solutions for data loss protection with our Encrypted Email add-on, which allows companies to set up outbound mail content filtering and automatically encrypts emails containing sensitive information. We also provide anti-malware with SpamStopper and VirusStopper products, which are included with every plan. For companies needing archiving, companies can choose from a wide variety of third-party archiving providers, including LiveOffice and Global Relay.

Cloud Hosting Solutions

Why Host with Critical Consulting?

When looking to implement or outsource your servers, there are several key factors to consider. Is the service reliable? Are there engineers on standby 24×7 in case a server goes down? Does the service offer the full benefits?

Reliability and Uptime

Our service operates out of a tier-four datacenter, with state-of-the-art cooling, power supply, backup generator and fire suppressants. For you this means that your email is constantly running. Your service will run on clustered servers and an EMC storage area network – so if one server or disk drive stops working, your service keeps working.

As well as offering the highest-quality IT infrastructure, we do nightly backups to protect your data.

24/7 Monitoring and Management

To further ensure reliability, we employ a team of Microsoft engineers and administrators 24/7. So if a server problem occurs at 3am on a Sunday morning, we will be there to solve it – in a matter of minutes. This same team installs Microsoft software patches immediately, as well as anti-virus and anti-spam updates, for full protection.

Better Technologies

One of the world’s most advanced infrastructures:

Critical Consulting Other Providers
Brand new equipment
Only new, premium infrastructure –never ‘pre-owned’
Dell PowerEdge servers
Multicore, multi-processor, all 64-bit
Less robust ‘no-name’ servers
EMC storage area networks
Fiber-channel, RAID 10 reliability
Lower-grade SAN, or local disk storage
Multiple tier-4 datacenters
Four tier-4 datacenters on West and East coasts Single datacenter, typically tier-2 or tier-3
Multiple tier-4 datacenters
For maximum uptime
Lower-cost networking hardware
Multi-layer security
Perimeter and on-server
On server + clustered-server perimeter defense
Failover facilities
For high redundancy
Single-facility – a high-risk strategy


The business impact of a service outage or the loss of years’ worth of critical data is incalculable. It is not surprising that service level agreements have become a critical aspect of the Exchange provider selection process. While every provider can talk the talk, the reality is that uptime and data replication is only as good as a provider’s infrastructure and experience.

At Critical Consulting, the premium infrastructure behind our solutions is built on more than a 10 years of Exchange hosting experience. This enables us to offer a 99.999 percent uptime SLA – that’s less than six minutes of downtime per year. To ensure we consistently meet or exceed the service expectations of our users, we never stop investing in infrastructure. Let’s take a closer look at how Critical Consulting’s infrastructure distinguishes us from other hosted Exchange providers.

Tier-4 Datacenters

Critical Consulting’s multiple datacenters are some of the world’s few tier-4 datacenters.

Critical Consulting uses ultra-robust premium facilities to minimize email downtime. The tier-4 category is for facilities “fundamentally immune to planned and unplanned downtime,” according to the Uptime Institute.


  • Environmental control units that give a 100% SLA-guaranteed temperature and humidity within a certain range, plus the most advanced pre-action fire-suppression systems available.
  • Raised floors and zone-4 certified for earthquakes.


  • All premises are closely monitored and guarded, 24x7x365, with sophisticated pan/tilt CCTV covering every part of the facility and security guards posted at all entrances.
  • Access to servers is restricted to a limited number of authorized engineers and security is strictly enforced using the very latest technology, including man-trap technology, motion sensors and controlled ID key-cards.

Power and Cooling

  • Dual-feed 12KV power supply from PG&E, plus N+1 redundancy with redundant power feeds.
  • Powerware UPS modules and PDUs with static switches on front end and 6 emergency redundant back-up diesel generators.
  • Fully-redundant, roof-mounted, 1500-ton, Liebert system with common ducting, plus security via the elimination of water-filled piping from the datacenter space.
  • CRAC units in the electrical and UPS rooms.


  • Market Post Tower is home to Verizon’s MAE-West facility.
  • The West Coast’s most important communications hub, with carriers including AT&T, Global Crossing, Level 3 Communications, MCI/Verizon, Singapore Telecom, Sprint.
  • Failover arrangements to two additional Intermedia California facilities ensure constant uptime.

Dell Servers

Critical Consulting has invested thousands of dollars in its infrastructure, which includes premium Dell servers.

  • All servers are 64-bit Dell PowerEdge servers, with multiple multi-core processors.
  • Adheres to Microsoft best practices for deployments.
  • Passive-active cluster server configuration for ultimate resilience, plus seamless failover when a cluster node is unavailable or taken offline for maintenance.
  • Redundant and load-balanced servers increase reliability.

EMC Storage

Critical Consulting uses only the best in hardware, including EMC for the most advanced in storage.


Critical Consulting’s, super-premium infrastructure ensures our commitment to reliability is rocksolid. Key features include:

Data replication: In addition to running regular backups, Critical Consulting replicates Exchange 2010 data in real time from one set of premium hardware to another. This protects the critical information your business keeps within Exchange, even in the event of hardware failure or database corruption. It also enables Critical Consulting to rapidly restore the full functionality of your Exchange environment should an issue occur.

Multiple premium datacenters: Critical Consulting operates four premium datacenters in the US, each serviced by multiple Tier-1 Internet providers, including Sprint, Level 3, UUnet (Verizon Business) and Global Crossing. This not only ensures optimal routing to client end points, it enables us to dynamically route around Internet service availability issues.

‘Choose your datacenter’ option: Do you need to support a distributed work force with hosted Exchange services? Critical Consulting lets you choose the datacenter closest to your individual users to ensure your data travels the shortest, fastest route possible.

Multi-million dollar, continually upgraded hardware: Best-in-class servers, storage and network hardware from Dell, EMC and Cisco are the cornerstone of our infrastructure. For example, each datacenter operates redundant Cisco carrier class switches with firewall and load balancing modules. Built for availability and throughput, this flagship technology virtually eliminates disconnects due to server availability or network issues.

  • New EMC SAN-based storage with disk clusters in an advanced RAID array for seamless failover.
  • Full tape back-ups ensure there no single point of failure anywhere within the storage system.

Premium Network

A premium network from Cisco and other leading vendors ensures the highest possible reliability.

  • Routers and switches with full redundancy powered by Cisco
  • Netscreen firewalls for enterprise-grade network protection
  • HP rack switch technology

Website Solutions

Critical Consulting is helping businesses across many industries develop website solutions to fit their individual need.

Content Management Systems allow firms to add and edit on their own. Marketing in the 21st century requires content! Quickly add new proposals, products, or specials to your website. Enabling products and services to arrive on the market just in time. Integrate ecommerce, social networking, or create your own user membership systems.

Critical Consulting is developing Content Management Systems

Joomla is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla the most popular Web site software available. -Readmore
WordPress started in 2003 with a single bit of code to enhance the typography of everyday writing and with fewer users than you can count on your fingers and toes. Since then it has grown to be the largest self-hosted blogging tool in the world -Readmore
Microsoft SharePoint is a Web application platform developed by Microsoft. First launched in 2001 SharePoint has historically been associated with intranet content management and document management, but recent versions have significantly broader capabilities. -Readmore
concrete5 is an open source content management system (CMS) for publishing content on the World Wide Web and intranets. Concrete5 was designed for ease of use, for users with a minimum of technical skills. It enables users to edit site content directly from the page.-Readmore

Remote Support

CCI utilizes the latest remote access software provided through Citrix to help you troubleshoot and repair problems on your systems no matter what time, day, or location throughout the world. Just an internet connection is required and CCI can ensure your problems are as simple to fix as logging into any website.